Privacy and data rights
Privacy notice
We process only the data needed to deliver tickets, donations, event administration, and essential service communications.
What we collect
- Account and profile information used to manage ticketing and donor access.
- Event registration, purchase, and donation records required to fulfill bookings and audit financial activity.
- Contact information needed for event updates, order confirmations, and customer support.
- Operational logs, support records, and audit entries created to protect the platform from fraud and abuse.
How we use it
- To provide tickets, event access, and donation processing.
- To verify identity, maintain event permissions, and prevent abuse.
- To support admin workflows, reporting, and security investigations.
- To meet legal, financial, and operational obligations for charitable events and payments.
Data retention
We retain personal data only as long as necessary for the purpose it was collected, legal obligations, or fraud/security investigations. Standard defaults are aligned with the platform’s privacy and audit controls and are reviewed by the product owner before production release.
| Category | Retention approach |
|---|---|
| Ticket and donation records | Retained for accountability, support, and finance/audit needs. |
| Operational logs and security events | Kept for a limited time and reviewed for minimization and abuse prevention. |
| User account data | Stored only while the account remains active and required for service continuity. |
Your rights
If you are a user in a jurisdiction with applicable privacy rights, you may request access to your personal data, correction of inaccurate information, deletion of data where permissible, or export of your data in a structured format. Please contact the organization through the support workflow used for the event or account in question.
Requests are reviewed and verified before disclosure or action to protect against unauthorized access or abuse.
Cookies and analytics
We use only essential cookies required for the site to function. We do not enable non-essential tracking, advertising cookies, or behavioral analytics until product and legal approval is provided for any future consented category.
Third parties
- Payment processing is handled through the platform’s approved payment provider.
- Operational monitoring and email delivery are restricted to required infrastructure services.
- All processor use is reviewed against the organization’s approved operational and compliance scope.